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Payment

Paypal and Credit Cards are accepted at checkout.

Orders placed with Echecks payments through Paypal will ship once payment has cleared.  This can take around 7 days.

All residents of Kansas will be charged applicable taxes during checkout.

Domestic Shipping

 

US Rates

 

up to $29.99 ... $3.00

$30.00 to $49.99 ... $5.00

$50.00 to $79.99 ... $7.00

$80.00 to $99.99 ... $9.00

100.00 and up ... FREE

 

All orders are typically sent within 24-72 hours depending upon weekends and holidays. 

Domestic shipments include Delivery Confirmation and are calculated with weight.  If you desire to have Signature Confirmation and/or Insurance added to your order, you can do so at The Other Service page.  If you elect to not add these services, Squoosh Fiberarts will not be held responsible for lost or stolen packages.

Free Shipping...  Offered on US orders over $100 everday.  The Free Shipping option will be shipped our choice of either Parcel Select or FedEx Home Delivery.  If you may still choose to select charged shipping for USPS Priority.

 

International Shipping

 

All International Rates are charged actual shipping charges.

We are delighted to ship everywhere in the world.

Squoosh Fiberarts is not responsible for fees and taxes incurred on packages passing through customs.  Further, we will not change the value of the package to avoid these. 

For all International orders please allow up to six weeks or your packages.

Insurance and Signature Confirmation are not available to International Customers.  We however can provide tracking if you elect to use Priority International, at a higher cost.  If you would like this, please email for a shipping quote.

Returns Policy 

If you are not happy with your order or change your mind, please contact us within 10 days of receipt to work out the details of a return or exchange.  After that time only an exchange or store credit will be granted. 

Items returned must be in their orginal form.  Yarn that has been caked into a ball is not returnable, whether by you or Squoosh Fiberarts.

All sales are final on discontinued, sale and clearance yarns.

If the error was made by us (wrong item sent) we will reimburse the shipping charges.  If you simply do not like the product, (color, texture, changed your mind) you the customer will be responsible for all shipping charges (original and return).

Please note: Products on Sale, Clearance or Closeout are final sale. 

Color Accuracy

We strive to provide color accurate photos.  Please remember that individual monitors can display different colors.  If you have a question about a color, please contact us before purchasing.

Dyelots and Matching Skeins

We kettle dye all yarns in small lots to ensure a quality dye job.  Small lots means more chance for colors to not match perfectly.  If I feel that the colors will absolutley not work together, they will be sold separately and will be indicated as such.  Even so, the nature of kettle dyeing leaves variation between skeins within the same pot. 

Alternating your skeins every other row helps even out variations in the skeins and helps to abrupt color changes.

Knots

Unfortunately these are a part of the milling process.  We allow up to two per skein that is over 400 yards and one for those under.  If you find a skein that has more than that, contact us immediately.

Custom Orders

We do not take custom orders on a regular basis.  Occasionally we will offer these on a first come first serve basis.  If custom orders are available, you will find them under "Made to Order". 

Allergens

All the yarns and fibers are produced in smoke free, but pet friendly environment.  The animal members of our family are not allowed in the work areas, but fur can travel airborne.  Please use caution if you have sensitivies. 

 

If you have questions about our policies, please use the contact us form below.

All emails are returned within a 24-36 hour period. As a one person business there are other responsibilities that do prevent me from being online all the time.  Thanks for understanding.

 

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